Webinar Q&A and Recap: RPM Development – Backend Insights & Future Applications

Today healthcare happens remotely. Skyrocketing demand for telehealth and remote patient monitoring (RPM) creates exciting opportunities for healthcare software companies and providers.

In this webinar, Kaushal Amin, CTO at KMS Healthcare shares expert insights on how his team has navigated through all the technology challenges and rides the wave of RPM successfully. 

You’ll discover:

  • How to build your RPM tech stack: IoT sensors, mobile apps, and cloud infrastructure
  • Crucial RPM regulatory compliance and data security considerations
  • Customer stories that illustrate RPM’s transformative role in healthcare
  • Emerging trends: User-centric design, data analytics, and AI’s role in enhancing RPM solutions

Check out the webinar below and learn the right way to engineer remote patient monitoring (RPM) software solutions, see phenomenal RPM results, and find out what’s next for RPM:

Meet the Speakers:

Kaushul Amin - speaker of our RPM webinar

Kaushal Amin

CTO, KMS Healthcare

Kaushal directs KMS Healthcare’s technology vision, orchestrating digital transformation in healthcare from his Atlanta base. He and his expert team innovate healthcare IT solutions that enhance patient health outcomes.

His experience includes product development leadership at McKesson, IBM, Intel, LexisNexis, and several technology startups.

Delve Deeper with Our Q&A Session:

How can we ensure that RPM solutions can accommodate and scale to the growing number of monitored patients?

Kaushal Amin:

To do that, first, ensure you take advantage of cloud infrastructure. Therefore, you can auto-scale, and a lot of, for example, Amazon Azure, everything, and the services they provide are elastic scalability, so you can do that. That helps from an architecture perspective to take care of that problem. 

On top of that, whatever you build, you must test it thoroughly for load testing and performance testing. Like the application we built, we tested our RPM hub for robustness by running through millions of transactions over time that would typically happen and ensuring the application doesn’t crash through those transactions and error scenarios, and it continues to operate.

And then, on the backend side, we did the same thing. We did load and volume testing to make sure the database scales and doesn’t slow down, and if thousands of data fields are coming at the exact same time, it can continue to operate without delays or loss of data.

“How accurate and reliable is data collected from remote monitoring devices?”

Kaushal Amin:

Great question. That goes back to the FDA regulation thing. Some or all of the devices have disclosure that it’s within plus or minus percentage accuracy. So what you have to do is the devices are not going to be 100% accurate or not, probably at the level of accuracy that hospital devices claim. Still, those devices are too expensive to deploy in home settings, so you have to take that into account.

When we do alerts in a backend, we look for abnormal data, but then we do calibration of the data too based on the past trends of up and down to weed out outliers and take advantage of that. Now, if the device is consistently giving really bad data, which you can tell because at that point, certain data is just totally outside the range of human beings, then you can put an alert and deactivate the device and notify the user, and therefore they can replace the device.

One of the clients that I talked about, the home care client with a TV app. They actually provide services for that. They send somebody home or drop ship new devices to the user and ask them to replace the device. There are various ways to solve the problem, but the devices are not always going to be 100% accurate, and over time, they also go wrong.

How do you integrate remote patient monitoring with insurance reimbursement?

Kaushal Amin:

Unfortunately, I’m not an insurance reimbursement expert, so I couldn’t tell you the procedure, but I know that there are billing codes. Our clients who have the TV app are using Medicare codes to get reimbursed. Now, remember, it’s not Medicare, it’s Medicaid. They have been able to use certain codes to bill the TV itself and the devices because they all cost a certain amount of money. And so there are codes available out there. There are about five or six codes, is what I remember, that they used to get reimbursed from Medicaid.

With private insurance, you probably had to look at what they allow and don’t allow. For example, even in telehealth sessions, which is different from RPM, some of them used to give good reimbursement during COVID-19 but have lowered their reimbursement amount. So you have to probably look at all that to see how you get reimbursed and if it allows you to reimburse. And if not, then you may not have to provide those services to RPM if the ROI is not there.

How are patients educated and trained to use RPM devices and interpret the data?

Kaushal Amin:

That’s a great question because when we deployed the RPM system across the patients, we initially did it the more expensive way: sending a nurse to the typical nurse session at home. The nurse showed them how to use the TV app, and how to connect to the devices, and walked them through some training videos. 

But mostly did more in-person training with the Medicaid users, especially the elderly folks who are not that technology savvy so they don’t get overwhelmed with all this technology we are deploying in their house. But that’s not scalable, so then we put more recorded training sessions. 

One of the things our app does is until they pass certain training online, the RPM devices are not turned on. We want to make sure that they have gone through enough training to understand the data, but also just basic stuff like being able to tell whether the device is really working and providing the data to the TV app, etc. So we did a lot of that training through online training material.

We have ongoing training being pushed through the TV app, just like it would be pushed if you had an Android app, that the users have to go through. It’s like a certification process.

KMS Healthcare: Your Trusted Partner for Exceptional RPM

KMS Healthcare helps healthcare software companies tackle complex healthcare technology challenges across RPM, telehealth, AI, interoperability, and automation. We provide skilled developers and strategists to enhance your technology teams and build effective, reliable RPM solutions.

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